Your Safety is Our Priority - Read our COVID-19 Attendance Protocols
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COVID-19 Attendance Protocols

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Our top priority is the health and safety of our community, including audiences, musicians, and staff. Additionally, as we make our home at UAB's Alys Stephens Center, we will be following UAB guidelines for all of our performances this season. These guidelines may change as the situation changes.

Do I still need to wear a mask while attending a performance inside of our venues? 

Yes. Due to the recent surge of COVID-19 and updated CDC guidance, UAB requires full face coverings indoors regardless of vaccine status. 

Will vaccines or negative tests be required of all audience members?

No, we are not currently requiring audience members to show proof of vaccination or recent negative test.

Will there be social distancing between patrons at ASO performances? 

Yes, our indoor performances will be held at reduced capacity. Seating will be spaced throughout the hall, and patrons are requested to physically distance from each other. The pandemic is a fluid situation that UAB is monitoring, in consultation with infectious disease and public health experts; performances will be subject to change based on the latest COVID-19 safety guidelines. 

Please note, patrons will be asked to remain in their seats for the duration of the concert, including intermission, except for getting up to access the restrooms.

What if I bought a ticket for an event and I am no longer comfortable attending? 

No problem! Our ticketing office will happily assist you in processing an exchange* or donation of your ticket for full face value. Purchase ticketing insurance to receive a refund. Please call 205.975.2787 or email boxoffice@alabamasymphony.org (*Some exclusions apply. Exchanges into concerts being presented at the BJCC Concert Hall will not be possible.)

Will concessions still be offered at events in UAB's Alys Stephens Center?

For the time being, bar service in the lower lobby of UAB's Alys Stephens Center has been suspended. Those with access to the Patrons Lounge may be able to partake in small, distanced gatherings outside, weather permitting. No food or drink will be allowed into the building.

Failure to comply with the above protocols may result in not being allowed to enter a performance, or being asked to leave a performance.

Information above is correct as of September 29, 2021.

This is our policy for the foreseeable future, but it is subject to change. We will notify ticket holders of any changes as the situation progresses. The ASO will continue to monitor the CDC, federal, state, local, and UAB guidelines. We will continue to update our protocols and communications with you, as the situation requires.

Questions? Please email boxoffice@alabamasymphony.org