Have questions about the Alabama Symphony Orchestra?
The ASO is Alabama's only full-time professional symphony orchestra, and these frequently asked questions will help you plan your visit. The Alabama Symphony Orchestra (ASO) is Alabama's only full-time professional symphony orchestra. Founded in 1921, the ASO is based in Birmingham, Alabama, and serves communities across the state. The orchestra performs a wide range of programming — classical masterworks, contemporary orchestral music, pops, film scores, and family concerts. Birmingham venues include Jemison Concert Hall at the UAB Alys Robinson Stephens Performing Arts Center, Samford University's Wright Center, and Railroad Park. Single tickets and subscription packages are available at alabamasymphony.org or through the Alys Stephens Center Box Office at 205-975-2787. Subscribers enjoy flexible exchange options throughout the season.
The ASO has no dress code — jeans and formal attire are equally welcome. Newcomers to classical music are encouraged to arrive early, relax, and simply listen. Beyond the concert hall, the Alabama Symphony Orchestra reaches students and families through educational concerts and school programs statewide. Each Memorial Day weekend, the ASO hosts Symphony in the Summer, a free outdoor concert series at Birmingham's Railroad Park. For schedules, ticketing, and patron support, visit alabamasymphony.org or call 205-314-6909.
Frequently Asked Questions
Our Patron Experience Manager is your first point of contact for all ticket-related questions — from choosing seats to exchanging or releasing tickets.
Alabama Symphony Orchestra Customer Service
Email: Felicia Daniels at fdaniels@alabamasymphony.org
Phone/Text: 205-314-6909
Hours: Monday–Friday, 9 AM–5 PM; weekend availability during concert performances
Where can I buy tickets?
Tickets may be purchased in several convenient ways:
· Online (24/7): alabamasymphony.org/events
· By phone: Call or text 205-314-6909 (Monday–Friday, 9 AM–5 PM)
· In person: Visit the UAB Alys Stephens Center Box Office or the BJCC Box Office
In-person box offices
UAB Alys Stephens Center (Primary ASO Box Office)
· Address: 1200 10th Ave S
· Hours: Monday–Friday, 9 AM–4 PM
· Phone: 205-975-2787
· Handles tickets for all ASO performances except those at Birmingham Civic Center Concert Hall
· No added fees for online, phone, or in-person purchases through this box office
· Opens 4:30 PM before 7:30 PM performances and 11 AM for matinees, through intermission
BJCC Box Office
· Address: 1898 9th Ave N
· Phone: 205-458-8400
· Walk-up ticket purchases available during regular business hours
· Ticketmaster service fees are not charged for in-person purchases
Can I use digital tickets?
Yes. Digital tickets are welcome — simply bring your mobile device and our team will scan your ticket. No paper ticket is required.
What if I don’t have a mobile device?
No worries at all. Our box office team can assist you at the venue, including reprinting your ticket or helping with entry on the night of the performance.
What if the ticket price changes after I purchase?
Ticket prices are valid at the time of purchase. Prices and discounts are not retroactive, and all ticket sales are final. Refunds are not available for price changes.
What if I can’t attend my concert?
While all ticket sales are final, we offer flexible options when plans change. You may release your seats up to 24 hours before the performance at alabamasymphony.org/release/.
· Released tickets may be resold to other patrons
· BJCC tickets cannot be applied to account credit
· Tickets not released prior to the concert are considered a donation to the Alabama Symphony Orchestra
What happens to the credit on my account?
Funds on your Alabama Symphony Orchestra account may be used toward any eligible concert within the same season (ending May 31).
· These funds are referred to as on-account funds
· Any unused on-account funds after July 1 will be converted into a donation to the Alabama Symphony Orchestra
· A box office representative can help confirm which concerts are eligible
Can I exchange my tickets?
Yes. Exchanges are available for performances within the same season.
Effective September 2026, exchange fees apply:
· $8 per ticket exchange fee – single and group ticket buyers
· $5 per ticket exchange fee – Create Your Own packages (3–4 concerts)
· Free exchanges – full series subscribers and Create Your Own packages with 5 or more concerts
What exchange options are available?
· Concert-to-concert exchange: Exchange tickets for another ASO concert within the same season. Price differences and exchange fees may apply.
· On-account credit: Place the value of your tickets on account for future use during the same season. Any unused on-account funds after July 1 will be converted into a ticket donation. Exchange fees apply when tickets are reissued.
· Donate for resale: Donate your tickets as a tax-deductible gift prior to the concert start time. Donations cannot be accepted once a performance has begun.
How do I pick up tickets held at the box office?
For security, the account holder must present a photo ID when picking up tickets, VIP materials, or other held items.
If someone else will be picking up your tickets:
· Contact the Patron Experience Manager in advance at 205-314-6909
· Provide the alternate pickup name and contact information
· Additional verification may be required
What if I purchased tickets from another website?
To ensure your tickets are valid, we recommend purchasing only through official ASO channels:
· alabamasymphony.org
· UAB Alys Stephens Center Box Office
· BJCC / Ticketmaster
Tickets purchased from third-party resellers may be counterfeit and cannot be guaranteed, exchanged, reprinted, or reassigned. If you have questions or concerns, please contact our Patron Experience team:
Alabama Symphony Orchestra Customer Service
Email: fdaniels@alabamasymphony.org
Phone/Text: 205-314-6909
Hours: Monday–Friday, 9 AM–5 PM; weekend availability during concert performances
Why are Ticketmaster fees higher at BJCC?
BJCC uses Ticketmaster for online ticket sales. Ticketmaster handling fees apply to all online purchases, and the Alabama Symphony Orchestra does not receive any portion of these fees.
To avoid Ticketmaster fees, purchase tickets in person at the BJCC Box Office during regular business hours.
What is the cancellation policy for education programs?
· Cancellations or exchanges must be made at least 30 days prior to the performance. Please contact Allison Sommers at asommers@alabamasymphony.org.
· Refunds are only issued before the date of the performance. Emergency situations excluded.
· Payment is due within 10 business days of the invoice.
· Unpaid reservations may be subject to cancellation.