Our Patron Experience Manager is your first point of contact for all ticket-related questions — from choosing seats to exchanging or releasing tickets.

Alabama Symphony Orchestra Customer Service

Email: Felicia Daniels at fdaniels@alabamasymphony.org
Phone/Text: 205-314-6909
Hours: Monday–Friday, 9 AM–5 PM; weekend availability during concert performances

Where can I buy tickets?

Tickets may be purchased in several convenient ways:

· Online (24/7): alabamasymphony.org/events
· By phone: Call or text 205-314-6909 (Monday–Friday, 9 AM–5 PM)
· In person: Visit the UAB Alys Stephens Center Box Office or the BJCC Box Office

In-person box offices

UAB Alys Stephens Center (Primary ASO Box Office)
· Address: 1200 10th Ave S
· Hours: Monday–Friday, 9 AM–4 PM
· Phone: 205-975-2787
· Handles tickets for all ASO performances except those at Birmingham Civic Center Concert Hall
· No added fees for online, phone, or in-person purchases through this box office
· Opens 4:30 PM before 7:30 PM performances and 11 AM for matinees, through intermission

BJCC Box Office

· Address: 1898 9th Ave N
· Phone: 205-458-8400
· Walk-up ticket purchases available during regular business hours
· Ticketmaster service fees are not charged for in-person purchases

Can I use digital tickets?

Yes. Digital tickets are welcome — simply bring your mobile device and our team will scan your ticket. No paper ticket is required.

What if I don’t have a mobile device?

No worries at all. Our box office team can assist you at the venue, including reprinting your ticket or helping with entry on the night of the performance.

What if the ticket price changes after I purchase?

Ticket prices are valid at the time of purchase. Prices and discounts are not retroactive, and all ticket sales are final. Refunds are not available for price changes.

What if I can’t attend my concert?

While all ticket sales are final, we offer flexible options when plans change. You may release your seats up to 24 hours before the performance at alabamasymphony.org/release/.

· Released tickets may be resold to other patrons
· BJCC tickets cannot be applied to account credit
· Tickets not released prior to the concert are considered a donation to the Alabama Symphony Orchestra

What happens to the credit on my account?

Funds on your Alabama Symphony Orchestra account may be used toward any eligible concert within the same season (ending May 31).

· These funds are referred to as on-account funds
· Any unused on-account funds after July 1 will be converted into a donation to the Alabama Symphony Orchestra
· A box office representative can help confirm which concerts are eligible

Can I exchange my tickets?

Yes. Exchanges are available for performances within the same season.

Effective September 2026, exchange fees apply:
· $8 per ticket exchange fee – single and group ticket buyers
· $5 per ticket exchange fee – Create Your Own packages (3–4 concerts)
· Free exchanges – full series subscribers and Create Your Own packages with 5 or more concerts

What exchange options are available?

· Concert-to-concert exchange: Exchange tickets for another ASO concert within the same season. Price differences and exchange fees may apply.
· On-account credit: Place the value of your tickets on account for future use during the same season. Any unused on-account funds after July 1 will be converted into a ticket donation. Exchange fees apply when tickets are reissued.
· Donate for resale: Donate your tickets as a tax-deductible gift prior to the concert start time. Donations cannot be accepted once a performance has begun.

How do I pick up tickets held at the box office?

For security, the account holder must present a photo ID when picking up tickets, VIP materials, or other held items.

If someone else will be picking up your tickets:

· Contact the Patron Experience Manager in advance at 205-314-6909
· Provide the alternate pickup name and contact information
· Additional verification may be required

What if I purchased tickets from another website?

To ensure your tickets are valid, we recommend purchasing only through official ASO channels:

· alabamasymphony.org
· UAB Alys Stephens Center Box Office
· BJCC / Ticketmaster

Tickets purchased from third-party resellers may be counterfeit and cannot be guaranteed, exchanged, reprinted, or reassigned. If you have questions or concerns, please contact our Patron Experience team:

Alabama Symphony Orchestra Customer Service
Email: fdaniels@alabamasymphony.org
Phone/Text: 205-314-6909
Hours: Monday–Friday, 9 AM–5 PM; weekend availability during concert performances

Why are Ticketmaster fees higher at BJCC?

BJCC uses Ticketmaster for online ticket sales. Ticketmaster handling fees apply to all online purchases, and the Alabama Symphony Orchestra does not receive any portion of these fees.

To avoid Ticketmaster fees, purchase tickets in person at the BJCC Box Office during regular business hours.

What is the cancellation policy for education programs?

· Cancellations or exchanges must be made at least 30 days prior to the performance. Please contact Allison Sommers at asommers@alabamasymphony.org.
· Refunds are only issued before the date of the performance. Emergency situations excluded.
· Payment is due within 10 business days of the invoice.
· Unpaid reservations may be subject to cancellation.