Ticket Policy

• Ticket purchases are final; ASO does not offer refunds.
• Tickets are delivered by customer choice of email, mail, or pick up at Will Call.
• ASO is not responsible for confirming ticket delivery. If tickets are not received promptly, please contact the Patron Experience Manager at 205-314-6909 for replacement tickets.
• Seat selection is based on availability in the preferred location and price level.
• Prices vary per performance and venue.
• If you are unable to attend a concert, your tickets may be given to another person.

• Tickets to Masterworks concerts may be exchanged for the alternate night of the same performance if notification is made to the Alys Stephens Center box office 48 hours before the performance (Call 205-975-2787).
• Credit will be issued in the event of a cancellation initiated by ASO. In such cases, patrons will be eligible to receive credit that can be applied towards another performance.
• Ticket purchases are final; ASO does not offer refunds.
• Ticket purchases for concerts may not be exchanged for another concert at a later time.
• Unused tickets are considered a donation to the ASO.*
• Exchanges may not be available less than 24 hours before the concert.
• No exchanges will be made after a performance has passed.

If you have misplaced your tickets, please call the box office listed below, and a seating pass for your original seats will be provided at Will Call.

This information applies to Coffee Concert Subscriptions, Platinum, Bravo, and Applause Subscriptions.

You may exchange your subscription ticket for any other ASO concert in the current season with no handling fees, excluding SuperPOPS! and special events. This is a Masterworks subscriber benefit. However, additional charges will be incurred if you exchange a ticket for the higher-priced seat or event. Tickets are easily exchanged when given up to a 48-hour notice before a performance. No refunds will be offered. Exchanges may not be available less than 24 hours before the concert. No exchanges will be made after a performance has passed. We provide an easy exchange process located online at alsymphony.org/exchange.

If you have subscription tickets and have not chosen a performance, a credit of the tickets’ value will be applied to your account. This credit must be used in the current season. Credits cannot be used for SuperPOPS!, special events, or any concert held at the BJCC Concert Hall. Credit is not available for future seasons. No refunds will be offered. No tickets can be converted into credit after a concert has passed.

• SuperPOPS! Bundle tickets are not eligible for exchanges and transfers.
• SuperPOPS! Bundle ticket holders may give their tickets to a friend if they are unable to attend.
• SuperPOPS! Bundle ticket holders may donate their tickets for student use with 24-hour advance notice. Donated tickets are placed on hold for college students and are used whenever possible. These donated tickets are a tax-deductible donation equal to the ticket price.

Tickets may be returned to the ASC Box Office 48 hours before the scheduled concert in exchange for a donation letter. However, refunds will not be offered, and tickets cannot be converted into donations after the concert has passed.

Concert hall doors open 60 minutes before start time. To preserve the musical experience for everyone, latecomers will be seated at the discretion of the house management. Latecomers are not guaranteed to be seated in their ticketed seats until intermission.

Audio and video recording is strictly prohibited at Alabama Symphony Orchestra concerts. Anyone violating this policy will have their device confiscated and their files deleted and returned after the concert. All mobile phones and other electronic devices must be silenced during the performance.

The Alabama Symphony Orchestra will only cancel in cases of severe weather. If the concert is canceled due to severe weather, ticketholders will receive an email to transfer their tickets to a future symphony concert within the current season. All sales are final; no refunds will be issued. Follow the Alabama Symphony Orchestra on Facebook or Instagram (@alsymphony) for live weather updates.