Ticket Policy

Tickets to the Alabama Symphony Orchestra are sold through the ticketing box office at Alys Stephens Center for all locations except BJCC. Discount offers may only be used for purchases through the ASO website (for assistance, please call 205-251-6929).

• Ticket purchases are final; ASO does not offer refunds.
• Tickets are delivered by customer choice of email, mail, or pick up at Will Call.
• ASO is not responsible for confirming ticket delivery. If tickets are not received promptly, please contact the box office for replacement tickets.
• Seat selection is based on availability.
• Prices vary per performance.

Tickets to concerts at all venues, except BJCC, can be exchanged for another performance if notification is made to the Alys Stephens Center box office 48 hours before the performance (Call 205-975-2787).

• Ticket purchases are final; ASO does not offer refunds.
• Unused tickets are considered a donation to the ASO.*

If you have misplaced your tickets, please call the box office, and a seating pass for your original seats will be provided at Will Call.

You may exchange your subscription ticket for any other ASO concert in the current season with no handling fees, excluding special events and any concert held at BJCC Concert Hall. This is a subscriber benefit. However, additional charges will be incurred if you exchange a ticket for the higher-priced event. Tickets are easily exchanged when given up to a 48-hour notice before a performance. No refunds will be offered. Exchanges may not be available less than 24 hours before the concert. No exchanges will be made after a performance has passed. We provide an easy exchange process located online at alsymphony.org/exchange.

If you have subscription tickets and have not chosen a performance, a credit of the tickets’ value will be applied to your account. This credit must be used in the current season. Credits cannot be used for special events or concerts at the BJCC Concert Hall. Credit is not available for future seasons. No refunds will be offered. No tickets can be converted into credit after a concert has passed.

Tickets may be returned to the ASC Box Office 48 hours before the scheduled concert in exchange for a donation letter. No refunds will be offered. No tickets can be converted into donations after the concert has passed.

Concert hall doors open 30 minutes before start time. To preserve the musical experience for everyone, latecomers will be seated at the discretion of the house management. Latecomers are not guaranteed to be seated in their ticketed seats until intermission.

Audio and video recording is strictly prohibited at Alabama Symphony Orchestra concerts. Anyone violating this policy will have their device confiscated, files deleted, and returned after the concert. All mobile phones and other electronic devices must be silent during the performance.